Frequently Asked Questions
Emae Wiles will be your health coach and help support you in your health goals.
You can reside in any state in the US and the UK for most services.
Emae Wiles holds a Multistate RN license but is a health consultant and educator while working to meet your individual health needs. She will not be your nurse or your primary care provider and she does not medically diagnose, treat, or cure.
What state must I be in to become a client?
How are your methods different from other practitioners?
Emae uses her extensive training from The Integrative Nurse Coach Academy and is trained in Quantum Nutrition Testing technique to find imbalances and problems that are typically misunderstood and/or misdiagnosed by conventional medicine practitioners who attempt to address the symptoms, not the root cause/damaged system. Once the root cause is found, the body can then begin to heal and create health. Emae also uses extensive knowledge of genetic analysis and holistic pharmacology to optimize health for your unique genetic makeup.
How long does it take to see results?
Results vary for each person. Some people feel dramatic improvement within the first weeks or month, while others may take a longer. Our standard programs are for a minimum of 3-6 months. It look a long time for imbalances and symptoms to develop. Years of stress and illness takes its toll and it takes a proper amount of time to heal and restore.
How many tests do I have to do?
You are not required to do ANY tests in order to see benefits when working with us, but most clients prefer to use some testing to provide more information to help discover subtle underlying causes of their symptoms. This generally offers more rapid results and helps to target your therapy. Common tests may include typical annual labs, nutrient deficiency testing, food allergen and reaction testing, comprehensive stool testing, cortisol testing, various hormone levels, Omega 3 indexing, and organic acid testing. Testing can be done using blood, urine, saliva, or stool, depending on the test performed. We do ask that clients upload their labs from the past two years via the patient portal for review at least 48 hours before their initial visit.
Do I need a doctor or provider while working with Harvest Wellness Studio?
Emae does not provide any primary care practices, and encourages all clients to maintain a relationship with their own primary care provider. If she suspects a disorder or condition that is not appropriately treated with functional medicine interventions or virtual visits, the client will be directed to promptly consult their primary care provider or emergent services (if indicated) about any suspected and concerning problems, when appropriate. Emae has several years of experience in acute and critical care and there are times when both may be needed. Emae does not medically diagnose, treat, or cure. If you ever have concerns of an urgent nature, you should consult your primary care provider or emergency services, as appropriate.
How much time do I have to move or cancel my appointment?
What if I am late to my appointment?
Can I send questions between visits?
In order to reserve your time, all appointments are prepaid at the time of booking. If for any reason you cannot make your appointment, please let us know at least 48 hours before your scheduled time, so we can reschedule accordingly. New client paperwork requires at least 48 hours to complete and review, and returning clients typically schedule weeks in advance. Therefore, we are not able to reschedule with short notice in most instances. Missed consultation appointments will be refunded at 50% of the prepaid rate.
Emae will wait 15 minutes on the platform for our scheduled appointment. If you arrive in that time, the visit will begin, but our end time remains as scheduled. For example, if we are scheduled to meet from 1pm - 2pm, and you log in to our meeting at 1:10pm, we will have fifty minutes to meet. No partial refunds will be provided for visits started late, as Emae will be present the entire scheduled time.
We offer a messaging service to current clients to answer clarifying questions between visits. You will get access to this and the messaging service after scheduling your first visit. If you have new concerns, ongoing conditions, or questions that require a detailed response, an appointment will be necessary. This can often be arranged within several days, depending on schedule availability. Beyond this, we are very firm in devoting business hours to our scheduled clients and reserving private hours for family. We answer messages during business hours, and strive to reply promptly. If we are unavailable for any extended reason such as vacation, you will receive a notification.
Why don't you accept health insurance?
When clinics bill health insurance companies directly, the providers are required to become participating providers. The provider must sign a contract that allows the insurance company to determine which services they will and will not provide and how much they can charge for those services. A participating provider must agree to accept the fees the insurance company establishes, regardless of whether the fees are reasonable or applicable to that practice. In general, these established fees cover the actual cost of the briefest (and we believe the lowest quality) care. Providers who are participating providers are required to accept discounted fees for their services, and they cannot bill the client for the difference between their fee and what the insurance company will pay. Most providers and clinics cope with the requirements of being participating providers by keeping their office visits very brief so that they can see many clients within a given time frame. Unfortunately, we have found that we cannot be participating providers in the insurance networks and provide the time-intensive, well-researched care that we offer.
Do you accept payments from FSA (Flexible Spending Account) and HSA (Health Savings Account) cards?
Many health insurance companies do allow functional medicine visits to be paid for through FSA and HSA accounts. You are able to pay using these cards through our payment system for Functional Medicine consultations. We encourage all clients using these accounts as payment to confirm that their insurer permits functional medicine consultations. Some insurers may require a letter of medical necessity (LMN) from your primary care provider to be submitted to them prior to approval. More often than not, your insurance will allow you to use FSA and HSA funds to receive consultations from us, but be sure to confirm this prior to scheduling.
Why do you sell nutrition supplements when I could get cheaper ones over the counter?
We sometimes recommend nutritional supplements as an adjunct to dietary and lifestyle modification. This approach is central to the well-researched and science-based practice of functional medicine. We offer therapeutic, quality nutritional supplements as a service to our clients. With a few exceptions, we do not offer nutritional products of similar quality to those that are widely available over the counter. We only recommend high-quality nutritional products from the top nutritional research laboratories in North America and Great Britain, and we price them at a discounted rate. Clients are in no way required to use any supplements as part of their treatment plan and they are welcome to obtain their supplements elsewhere. However, quality does matter. We also recommend obtaining supplements through a reputable distributor, as many websites may sell counterfeit bottles under many different brand names.
What is your return policy on supplements and tests?
Fullscript is happy to accept returns for products purchased in the last 30 days that are unopened and aren't heat-sensitive. 15% restock fee of purchase price less shipping and handling may be refunded on unopened and non-refrigerated items.
No returns on supplements will be accepted after 30 days on all regularly stocked items.
Special orders cannot be returned.
Prepaid tests can be returned for credit within 3 months of purchase.
Visits are refundable up to 48 hours before the scheduled visit.
The Genetic Review Package is nonrefundable.
What is your refund policy on visits?
Disclaimer
Any content on this website is in no way a substitution for medical care, nor is it ever advised to make any changes to health or medical recommendations made by your healthcare providers. It is recommended that you discuss any new lifestyle changes such as diet, exercise, herbs, and supplements with your primary care provider. Every effort is made to provide up to date, evidence based health recommendations, but this is no substitution for discussing any changes with your own healthcare provider. All information on this website is to be considered for informational purposes only, and to be used at your own risk. Despite best efforts, content or services on this website may, from time to time, contain errors. Furthermore, we are not responsible for the actions or failures of any third parties associated with this website. Emae Wiles does not claim to diagnose, treat, or cure any disease(s) or medically diagnosed condition(s).
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